Support and Warranty

Support telephone: +47-468-41-376

Support e-mail: support@barnfind.no

 

Barnfind has 24+ months standard warranty on all hardware and software products to the Business Partner. The Business Partner can also offer its clients a 60 month warranty where the Business Partner agrees to pay extra (non discountable) USD 550/Euro 400 per unit (BarnOne) by order date.

Note that the warranty and guarantee handling is to be done via the Business Partner that are seen as Barnfinds local preferred partner. It is the Business Partner that is responsible for the first line service/support to the End Users in the Territory. Barnfind will act accordingly after first line service/support is done by the Business Partner and the outcome is reported to Barnfind.

Barnfind has two major software releases each year. Those are free of charge when it comes to the standard control software, BarnStudio that are delivered with any Barnfind frames free of charge. For special software functions it will be a charge.

Support packages that the Business Partner offers are between the Business Partner and its client.

Barnfind will need the Business Partner to administer the warranty and support packages. This means in practice that the customer must forward defective equipment to the Business Partner. If the Business Partner cannot fix the problem the Business Partner forwards to Barnfind and Barnfind fixes the problem. Barnfind pays postage back to the Business Partner and the Business Partner forwards to its customer. This is a non-discountable service.

The Warranty covers repairs and fixes due to equipment faults that have occurred attributable to Barnfind. Warranty issues not attributable to Barnfind are not covered by this 24+ Warranty Plan. Barnfind shall have full and final jurisdiction in assessing the nature of its liability with regards to Warranty return. All costs related to sending equipment to Barnfind shall be borne by the Business Partner. All costs for sending equipment back to the Business Partner shall be borne by Barnfind.

Barnfind reserves the right to change its repair plan tariffs and terms at the end of each calendar year.

For a full overview of Barnfinds Standard Terms and Conditions you can either ask your local Business Partner or Barnfind directly.

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